Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we cannot accept physical returns once a product has left our store. However, if your order is incorrect or does not meet our quality standards, we are committed to making it right through a replacement or store credit.
Document the Issue
Take a clear photo of the cookies and the packaging if there is a quality concern or order error within 24 hours of receipt.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of your items.
Review Process
Our team will review your request within 1-2 business days to determine if a refund, credit, or redelivery is appropriate.
Resolution
Once approved, we will issue a digital gift card or process a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing